Job Description

Position Summary:

Assists the Community Manager in leading the team. Responsible for day to day operational and sales responsibilities involving residents such as resolving resident concerns, move-in/out process, renewals, evictions and other resident related items

Job Duties:

• Creates a customer service-focused culture for residents, prospects, vendors, and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points. 
• Responsible for training, onboarding, and development of all team members with a focus on employee engagement and retention.
• Assists new/existing residents with all ICAC processes, including move-in/out, transfers and renewals, FAS, and lease agreements. Process resident applications, lease documents as needed.
• Handles all resident complaints, identifies solutions, and communicates to leadership.
• Oversees ledger management to include adding/waiving fees and processing company invoicing.
• Completes delinquency review, accounting month-end, and processes evictions according to company policy.
• Tracks NPS and Yelp scores daily.
• Ensures the condition and quality of the communities meet the Irvine Company standards at all times. Works with the team to ensure overall property maintenance is kept up through regular property walks and property quality inspections.
• Monitors key performance metrics; ensure plans are in place to achieve company targets.
• Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.

Variances in responsibilities may exist by community type:

Smaller Communities:

• Assist with leasing responsibilities as needed.

 

Minimum Qualifications / Other Expectations:

• High School Diploma.
• Min. 1 year experience in a customer service environment; leasing experience preferred.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• Occasional travel required.
• Ability to work evenings, weekends, and holidays.
• Regular, consistent, and timely attendance is required.

  Compensation:

Base Pay Range: $32.60 - $42.31

 

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

 

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company , our legacy and our guiding principles .

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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Job Tags

Full time, Local area, Weekend work, Afternoon shift,

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