Job Description

Hotel Guest Service Agent (OPEN AVAILABILITY) Location Harrisburg, PA : Candlewood Suites, an extended stay hotel, looking for motivated Front Desk Agents with OPEN AVAILABILITY between 7a-3p and 3p-11p! Welcome to Candlewood Suites, Harrisburg! Guest Service Agents Responsibilities: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Processing guest payments. Accommodating general and unique requests. Act as the first point of contact for guest information Ensuring the lobby and front desk area is clean and presentable. Rolling over the day and emailing proper reports to management. Experience with Opera PMS preferred but not required. 2nd Shift, overnight, and weekends required Summary As a Hotel Guest Service Agent, you will be the first point of contact for guests, responsible for delivering outstanding customer service and ensuring a welcoming atmosphere. Reporting to the Front Desk Manager, you will utilize your core skills in hospitality and guest relations to handle inquiries, manage reservations, and assist with check-ins and check-outs. Your proficiency in OPERA and multi-line phone systems will enhance operational efficiency. With an emphasis on guest satisfaction, your role is vital in creating memorable experiences for our visitors in a dynamic hotel environment. Qualifications Strong customer service skills and experience in guest relations Proficiency in front desk operations and hotel management systems, specifically OPERA Familiarity with multi-line phone systems and effective phone etiquette Background in hospitality, with a focus on providing exceptional guest services Ability to work flexible hours, including nights and weekends, to meet operational needs Multilingual or bilingual capabilities are a plus, enhancing communication with diverse guests Job Types: Full-time, Part-time Pay: $14.00 - $15.50 per hour Benefits: Employee discount Paid time off Schedule: ~8 hour shift ~ Day shift ~ Every weekend ~ Holidays ~ Nights as needed ~ Night shift ~ On call ~ Overnight shift Education: ~ High school or equivalent (Required) Experience: ~ Hotel: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to Commute: ~ Harrisburg, PA 17112 (Required) Ability to Relocate: ~ Harrisburg, PA 17112: Relocate before starting work (Required) Work Location: In person

Job Tags

Hourly pay, Full time, Part time, Relocation, Flexible hours, Shift work, Day shift, Afternoon shift,

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