NOC Technician (Night Shift) Job at VDart Inc, Dallas, TX

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  • VDart Inc
  • Dallas, TX

Job Description

Job Title: NOC Technician (Night Shift)

Location: Dallas, TX / Kansas City, KS

Duration: / Term: 6+ months

Job Description:

Experience Desired: 2+ Years

We are seeking a highly motivated and technically skilled Helpdesk Technician with solid experience in telecom systems and network support. In this role, you will serve as a frontline support resource for our internal teams and clients, handling technical issues related to telecom infrastructure, networking, and general IT systems.

This position is ideal for professionals with 2+ years of experience in technical support roles, especially those with hands-on knowledge of telecom technologies and IP networking.

Key Responsibilities:

  • Provide Level 1 and Level 2 support for end-users on telecom systems, VoIP, PBX, SIP, and unified communication platforms
  • Troubleshoot and resolve network connectivity issues including LAN/WAN, switches, routers, and firewalls
  • Escalate unresolved issues to higher-level technical teams while maintaining ownership and communication with stakeholders
  • Monitor and maintain system performance, usage logs, and system health reports for telecom and network services
  • Document support issues, resolutions, and processes using the internal ticketing system (e.g., Jira, ServiceNow, Zendesk)
  • Collaborate with telecom vendors and service providers for incident resolution and new service setups
  • Assist in provisioning and configuration of telecom endpoints and network devices
  • Educate end-users on telecom and IT policies and best practices

Requirements:

  • 2+ years of experience in a helpdesk or technical support role with exposure to telecommunications and networking
  • Working knowledge of IP networking (TCP/IP, DNS, DHCP, VPN, VLAN) and common routing/switching protocols
  • Basic understanding of telecom platforms such as Cisco, Avaya, Asterisk, or Microsoft Teams Calling/Phone System
  • Basic understanding of network security principles



Key Skills:

NOC, Networking, Troubleshooting, Help Desk

Job Tags

Night shift,

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