Job Description

Sure! Here's a detailed job description for a Retail Store Locksmith that incorporates all the skills and responsibilities you described, plus a few standard locksmith competencies:

Job Title: Retail Store Locksmith

Location: Pueblo, Co

Reports To: Store Manager / Operations Manager

Employment Type: Full-Time

Job Summary:
We are seeking a detail-oriented, customer-focused Retail Store Locksmith to join our team. This role involves providing expert locksmith services in a retail environment, including key duplication, rekeying, lock repairs, automotive key programming, and more. The ideal candidate will have exceptional customer service skills, mechanical aptitude, and the ability to confidently educate and sell security-related products and services to our customers.

Key Responsibilities:

• Customer Interaction & Sales:
  • Greet and assist customers with lock and key needs.
  • Explain and demonstrate products, including key blanks, locks, rekey kits, padlocks, and safes.
  • Recommend appropriate security products and services based on customer requirements.
  • Educate customers about lock and key security, car key programming, pick locks, and rekeying.

• Locksmith Services:
  • Cut and duplicate keys accurately.
  • Rekey residential and commercial locks.
  • Install, repair, and service various lock systems.
  • Program automotive transponder keys and key fobs.
  • Use lock-picking tools and other locksmith equipment safely and effectively.

• Administrative & Operational Tasks:
  • Generate and manage customer invoices and work orders using point-of-sale (POS) systems.
  • Answer phones and respond to customer inquiries professionally.
  • Maintain inventory of key blanks, tools, and lock hardware.
  • Order parts, supplies, and locksmith materials as needed.
  • Display and restock merchandise to ensure an organized and appealing retail space.
  • Ensure compliance with local locksmithing laws and safety regulations.

Required Skills & Qualifications:

• Strong mechanical aptitude and manual dexterity.
• Excellent attention to detail and precision in all tasks.
• Outstanding customer service and communication skills.
• Ability to work independently and as part of a team.
• Comfortable with computers and using basic software (POS systems, inventory management, email, etc.).
• Ability to read, interpret, and follow product manuals and diagrams.
• Experience answering phones and handling in-person customer requests.
• Basic math skills and ability to handle cash and card transactions.
• Must be able to pass a drug screening and background check.

Preferred Qualifications:

• Prior locksmithing experience (retail or field).
• Automotive key programming knowledge (OBD/diagnostic tools, cloning).
• Knowledge of a wide variety of lock systems (residential, commercial, automotive, electronic).
• Locksmith certification or vocational training (a plus but not required).

Working Conditions:

• Work is performed in a retail store environment with occasional lifting of inventory.
• May involve standing for extended periods and use of hand tools and machines.
• Flexible schedule availability including weekends.

Why Join Us:

We offer a supportive environment where your locksmith expertise is valued. You’ll have opportunities to grow your skills, help customers secure their homes and vehicles, and be part of a team that prides itself on quality, professionalism, and service.

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