Job Description

Principal Product Owner, Salesforce

Summary:

The Principal Product Owner will operate within an Agile team and collaborate with our University customers and partners to convey product vision, strategy, to deliver the roadmap to the team of engineers, designers, and QA testers. The Principal Product Owner is responsible for knowing customers, prioritizing the backlog to deliver work of the highest value to the customer, and collaborating with the scrum team to deliver quality features.

Duties and Responsibilities:

• The Salesforce Principal Product Owner is responsible for envisioning, strategizing, and making decisions on how the product needs to progress so that it can generate value for UMGC customers. The Product Owner will be highly focused on improving User experience and ensuring that UMGC is maximizing on our SFDC investment.

• Foster relationships with stakeholders to establish trust and understand their processes and pain points, to then leverage knowledge of industry best practices and identify opportunities for improvement. 

• Gather comprehensive requirements by gaining an in depth understanding of processes and related functionality, to then translate the needs into detailed requirements. 

• Evaluate new business feature requests, assess business value, and prioritize.

• Prioritize the product backlog appropriately to provide high priority to the most critical work.

• Communicate the priorities of the team to customers and internal stakeholders, conveying the business value throughout. 

• Serve as a liaison between customers and the development team; ensure requirements are understood by all and convey technical aspects of the work clearly to the customer.

• Participate in various enterprise projects for Salesforce modernization  

• Develop repeatable assets to facilitate go-to-market activities for Salesforce advisory, implementation and operations

Skills :

• Effective communication skills (written and verbal), including:

• Concisely communicate complex technical concepts to non-technical stakeholders

• Develop widely consumed written deliverables

• Present confidently to large groups

• Take an empathetic approach by knowing your audience, and tailoring your approach accordingly 

Education & Experience Requirements :

Experience:

• 6+ years' combined experience as a Product Owner, Business Analyst or Consultant

• 6+ years working with Salesforce

• 4+ years experience working in Higher Education

• Experience managing features though the full product lifecycle

• Proficient in Microsoft Teams, Outlook, PowerPoint, and Excel

• Experience DevOps tools, specifically Azure Dev Ops (ADO)

Certifications:

• Salesforce Business Analyst Certification

• Salesforce Administrator Certification

• Salesforce Education Cloud Certification

Preferred Experience Requirements :

Education:

• Bachelor's Degree

Experience:

• 2+ years' experience working in an Agile environment

• Previous experience working in Higher Education and/or Nonprofit with a focus of recruiting, admissions, student success and advancement/alumni relations

• Experience with Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, Education Data Architecture (EDA), Student Success Hub, Admissions Connect, Education Cloud

Certifications:

• Certified Product Owner certification

All submissions should include a cover letter and resume.

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